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Put Your People in Charge
The people at Doyle are what set it apart. The Doyle Collection relies on its people to not only provide the service and hospitality that bring guests back, but to also literally run the hotel. The...
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Increase Guest Value without Reducing Rates
Value for price is consistently a top driver for guest loyalty. Of course the tricky thing about improving perceptions of value is figuring out which levers to pull. You can always reduce price. But...
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Yesterday’s Progress and Tomorrow’s Promise
So much has changed in the world of customer satisfaction. Customer advocacy has become a dominant force. Guests want greater personalization and flexibility. Word-of-mouth is gaining influence and...
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Holiday Getaway
Thanksgiving is a time to gather with family in gratitude for all we enjoy. A time to enjoy a feast with extended family. For some families that looks like a Norman Rockwell painting. For others it...
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Government? Shutdown. Bookings? Up.
The current US government shutdown means that a lot of federal employees are unable to do go to work. What are hoteliers doing about it? Some are doing nothing. Others are making lemonade…or coconut...
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The Low-down on Casino Loyalty Programs
Return visits from loyal customers are the life blood of every profitable casino. However, with many gaming options to choose from – destination casinos, regional casinos, local card shops, online...
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